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Cancellation policy
1. Advance Payment:
To book an appointment, an advance payment of 10 euros per person is required. This payment secures your place and is an integral part of the booking process.
2. Booking Confirmation:
Once payment has been made, your booking will be confirmed. You will receive a confirmation through the means of communication you have provided (email, WhatApp message, etc.), WhatApp message, etc.)
3. Cancellation Policy:
Cancellation more than 48 hours in advance: If you need to cancel your booking and you do so more than 48 hours in advance, you will be more than 48 hours in advance, you will be reimbursed the advance payment of 10 10 per person or you may choose to reschedule the activity at no extra charge. Cancellation with less than 48 hours notice: If you cancel your booking with less than 48 hours notice, you will forfeit the 48 hours notice, you will forfeit the advance payment of 10 euros per person, as it is non-refundable.
4. No Show:
In the event of a no-show without prior cancellation, the advance payment of 10 euros per person will not be refundable. Failure to show up for the appointment or 30 minutes late, will be considered as a late cancellation. No refund will be given (even if the full amount has been paid in advance). if you do not show up on the day of the activity.
5. Rescheduling:
Rescheduling with more than 24 hours’ notice: You may reschedule your appointment without forfeiting your loss of the advance payment, as long as the rescheduling request is made more than 24 hours in advance. Rescheduling with less than 24 hours notice: It will be considered as a late cancellation, and the late cancellation, and the advance payment of 20 euros will be forfeited. A new appointment will require a new advance payment.
6. Exceptions:
We understand that unforeseen circumstances may arise. In cases of medical emergency medical emergency or extraordinary events, we will evaluate the possibility of refunding the prepayment or rescheduling the or reschedule the appointment at no additional cost. This assessment will be made on a case-by-case case by case and at the discretion of the administration.
7. Contact for Cancellations and Rescheduling:
To cancel or reschedule your appointment, please contact us at our phone number, 679 155 061. Be sure to provide your full name and the date and time of the activity you wish to cancel or reschedule. We appreciate your understanding and co-operation with this policy, which is designed to to ensure efficient and fair service for all our Aventura Pata Negra customers.